The Art & Science of Customer Experience

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 Artificial Intelligence has revolutionized how we benchmark customer satisfaction, in-the-moment experiences and increase retention / loyalty. 

PXP Feedback Solutions allow you to understand and exceed the expectations of anyone using your facility. 

PXP provides a customized platform for every customer or project. It is ideal for multi-facility operations, or multi-unit facilities providing a valuable tool in assessing operational efficiency and gauging customer/member feedback in real time. 

Odyssey Fitness and Wellness Solutions utilizes this technology in our reviews and will assist you in implementing a customer and/or employee experience strategy using this technology.

Collection of feedback in hospitality and hotel properties is key to understand guest experience gaps in the moment of service.

Move away from social media reviews to reliable guest feedback that drives operational change in hospitality.

Recover revenue and increase loyalty through real-time feedback collection and response automation.

Native feedback and integration to collect instant feedback from guests to improve hotel operation.

Collect operational insights directly from end users to improve facility conditions and client satisfaction. Understand and exceed the staff, client, visitors, and residents service quality expectations with PXP Property & Facility. From on-site client locations to digital channels, hear firsthand from the clients about the experience and delight them at every touchpoint.

Operationalize the feedback to increase the level of satisfaction and ultimately improve your service delivery, reputation, and increase renewals.

 Understand and exceed your guests’ expectations with PXP Hospitality Feedback Solution. From physical location to digital channels, hear firsthand from your guests about the experience and delight them at every touchpoint.

Operationalize hotel guest feedback to increase the level of guest satisfaction, and ultimately, improve your hotel's reputation and brand.

With feedback and insights about facility user experiences available in real-time for each location, general managers, regional managers, and customer service teams can quickly take actions to improve service, staff behavior, and operation efficiency.